Frequently Asked Questions

• Maybe – In the Circus room and the Kraken the exit door is locked metaphorically. That means that we do not truly lock the door. We strongly discourage players from opening the door while the game is in session.
• Kind of. Our X-Cape room is equipped with a panic button that allows you to exit through the door you entered. But the clock keeps running down with or without you!!

Tickets are $35 per person. We offer $5 dollars off for children, students (with a valid ID) and military (with a valid ID).

Everyone in the group must arrive at least 15 minutes before their game starts. There will be a waiver to fill out before the game begins.

• If you arrive after we have started the game (the time on your booking confirmation), we most likely will not be able to allow you inside. In most cases, this would disrupt the game for the participating players and make scheduling very difficult. No refunds will be offered for late arrivals or no-shows.
• All games start on time. If you are late, the game will begin without you and no refund will be given. Players cannot enter or exit a game once it has already started. We must have you arrive 15 minutes early.

Please dress comfortably; you may be required to crawl. There will be lockers for you to keep your belongings in while playing the game. Cell phones, pens, pencils, flashlights, and lighters are prohibited inside the game.

Comfortable clothing is best.  Skirts and dresses not adviseable.  Sometimes with more people in the room it can get warm, especially when trying to avoid the Zombie, so dress in layers.  

We can accommodate teams of any size and even offer helpful talk backs/ evaluations with our Game Master for corporate events. Please see the GROUP EVENTS/TEAM BUILDING tab for additional information. Do not use the “BOOK NOW” buttons to book events or private bookings.

We are always looking for enthusiastic people to be Game Masters! Please fill out the application attached and email it back to info@escaperoomnapa.com or call to schedule a drop off time at our location. If you have a resume please bring or send us that as well. As a Game Master (coolest title ever, right?), you will help provide a unique and immersive experience for our customers in a new and exciting field of entertainment and team building!

• All sales are final. Tickets are nonrefundable. If you need to reschedule your game, you either log into your account if you made one at checkout or call 48 hours before your scheduled game. 
• Rescheduling can be done 48 hours in advance. No cancellations accepted.

Yes, Children under 6 are not allowed.  Babies are okay if in carriers.  Our games are designed for players 14 and up but can be played with younger players in families where there are more adults than children.   We have MINI versions of Tick Tock and RAZUM that can be played with groups of younger players between the ages of 10-13. You can book the room online but make sure to let us know you want the MINI version in the notes of your booking.  An adult must be present and participate in the room with the group of kids under the age of 14.   

• THE KRAKEN: Our games are designed for players 14 and up but can be played with younger players in families where there are more adults than children. The Kraken Room has casino style games so parental discretion is advised.  The puzzles can be challenging and are designed to test adults.  If booking room for minors 13 years or younger one adult must be present and a participant in the room at all times.  All participants will be required to sign a waiver upon arrival.  Waivers can viewed by following the link at the bottom of the QUESTIONS PAGE.
• RAZUM: Our games are designed for players 14 and up but can be played with younger players in families where there are more adults than children.  The puzzles can be challenging and are designed to test adults. We have MINI versions of Tick Tock and RAZUM that can be played with groups of younger players between the ages of 10-13. You can book the room online but make sure to let us know you want the MINI version in the notes of your booking. If booking room for minors 13 years or younger one adult must be present and a participant in the room at all times.   All participants will be required to fill out and sign a waiver upon arrival. Waivers can be found at the bottom of the QUESTIONS Page.
• UNCLE TICK TOCK’S CIRCUS: This room is designed for 14 years old and up. Younger players can play but if under 14 an adult must be a participant in the room at all times. The puzzles can be challenging and are designed to test adults.  All participants will be required to fill out and sign a waiver upon arrival.  Waivers can viewed by following the link at the bottom of the QUESTIONS PAGE.
• Children CAN NOT be left unattended in the lobby.

The games are hard, but not impossible. We tried to keep the same level of difficulty for our games. However, somehow some teams found one game easy than others, but it really depends on a team and their ability to communicate with each other, working together, delegating and so on. Room difficulty levels are listed on the each of the ROOMS pages.

All of our themes are different. Like genres of movies, some of our games center on action and intrigue while others feature mystery and suspense. The rooms are designed for 14 years and older but younger players can play. Parental discretion is recommended. Our games feature various special effects including sudden lighting and sound changes. Some of these effects can startle players.

Yes we offer hints. 

In the Kraken Casino, The smallest room is about the size of a walk in closet or an elevator. If this makes you feel uncomfortable we do not recommend this game.

• Touch everything, search everything, you never know where a clue could be hidden. Make sure to communicate with your team, let them know what you have found, and be involved with what they are working on. Lastly, pay attention to little details, you never know what could help you escape…
• Google Escape room tips.